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Archive for the ‘Survey Results’ Category

Survey response: June 30, 2009

In the following areas, PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM     5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

 

What was YOUR MAIN REASON for installing an outdoor lighting system?

Safety for front sidewalk step; Beauty.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

Started with Angie’s list; actually having Staci set p a demo on our first meeting so I could see it vs. just trying to imagine it; Staci’s enthusiasm, adaptability, and professionalism.

What PROMPTED YOU TO INSTALL when you did?

Backyard landscaping completed motivated me to move forward on the lights.  I had been wanting to do the front steps for a long time.

What could we have DONE BETTER?

I can’t think of anything.

Would you RECOMMEND US to a friend?

Absolutely.

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Survey response: August 20, 2009

In the following areas, PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM     5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

 

What was YOUR MAIN REASON for installing an outdoor lighting system?

Beauty.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

Provided service we had been searching for.

What PROMPTED YOU TO INSTALL when you did?

Found your company.

What could we have DONE BETTER?

 

Would you RECOMMEND US to a friend?

Yes.

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Survey response: August 19, 2009

In the following areas, PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM     5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

 

What was YOUR MAIN REASON for installing an outdoor lighting system?

Beauty/security.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

Quality of salesmanship and material/product.

What PROMPTED YOU TO INSTALL when you did?

Lanscape completed.

What could we have DONE BETTER?

Can’t think of a thing.

Would you RECOMMEND US to a friend?

Definitely.

 

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Survey response: May 29, 2009

In the following areas, PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM     5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

What was YOUR MAIN REASON for installing an outdoor lighting system?

Beauty.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

Referred by Brady’s Landscaping and Design of Boerne, TX.

What PROMPTED YOU TO INSTALL when you did?

It was time!

What could we have DONE BETTER?

Nothing.

Would you RECOMMEND US to a friend?

yes.

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Survey response: July 22, 2009

In the following areas, PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5+

PROFESSIONALISM     5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

What was YOUR MAIN REASON for installing an outdoor lighting system?

Enhance Landscaping.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

Past Experience.

What PROMPTED YOU TO INSTALL when you did?

Landscaping completed.

What could we have DONE BETTER?

?

Would you RECOMMEND US to a friend?

Always do!

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Here are two more survey returns that show why we continue to have a 100% satisfaction rating!

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See this survey and much more at our Flickr Site

 

 

 

 

 

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We received a survey back from one of our April Installations, and we’d like to share it with you.

INSTALLATION DATE:                                          April, 2009

In the following areas PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM 5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

What was your MAIN REASON for installing an outdoor lighting system?

Beauty.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

I liked the nighttime demo – I could see what I was going to get.

What PROMPTED YOU TO INSTALL when you did?

Fixing up the backyard.

What could we have DONE BETTER?

Lower Prices.  🙂

Would you RECOMMEND US to a friend?

Yes – they will be calling you!

Would you like to add ANYTHING ELSE?

Not at this time

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At Outdoor Lighting Perspectives of San Antonio & the Hill Country, LLC, we believe there’s more to outdoor lighting than throwing fixtures in the ground.  Our goal is to develop a relationship with every client that will last for the full ten year warranty of our fixtures.

It starts with sharing the philosophy of our company:  Quality handmade fixtures, expert installation, a solid warranty, annual maintenance plans, and a company that believes in customer service above all else.

When you call us at 830-624-1300 (San Antonio metro) or 830-625-5483, we share our company’s philosophy, and listen to your wants and desires.

Next is showing you our quality fixtures in a night time setting with a free demonstration at YOUR home.  Our expert lighting designers start by LISTENING, so we can determine exactly what you’re looking for.  We’ll guide your desires with our expert eye and offer suggestions to accomplish your goals while providing an expert lighting design that enhances the beauty, safety, and security of the home.

Then we set up the fixtures so you can see the beautiful way your home is transformed at night.  At that point we can tweak the design by adding and removing lights until you are perfectly satisfied.

At that point we give you a fair, competitive proposal of exactly what your installation will cost.  With every installation, we include our tempered glass lens covers for the well lights, and our state-of-the-art Lighting Control Automation.

Sometimes, homeowners want to get several bids.  That’s okay with us!  We always recommend to the homeowner that they compare apples to apples, evaluate the COMPANY they’re dealing with, and always insist on a night time demonstration!

Three out of four times, the homeowners decide on the spot that they love it, and we can schedule the installation!

Our installations take from two to four days, and when we’re finished, we leave your home looking better than we found it.  That’s our promise!

Next, we always return the night of completion to do a complete night time adjustment, making sure every fixture is illuminating exactly what it should, and that you, the homeowner, are completely satisfied.  We go over the warranties and the lighting control automation, making sure you have no questions.

Finally, we will mail you a thank you card and gift a week or so after the installation.  That completes the process, and you can begin enjoying your beautiful home and outdoor living spaces after dark.

We always send a letter and follow up with a phone call when it’s time to change out your bulbs.  Remember, our annual maintenance plan includes bulb changes, voltage testing, trimming shrubs, treating with fire ant retardent, reburying expose wires, and completely reconditioning the system for continued peak performance.

Quality fixtures, expert installation, and a company that still knows the meaning of customer service.  That’s what matters to you, so it also matters to us!

Call us to schedule your installation or service.  We’d love to hear from you!

Kenneth Wells

Owner

Outdoor Lighting Perspectives of San Antonio & the Hill Country, LLC

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We received three surveys back from our February/March Installations, and we’d like to share them with you.

INSTALLATION 01

INSTALLATION DATE:                                          February 11, 2009

In the following areas PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM 5

NEATNESS OF INSTALLATION     4

OVERALL EXPERIENCE     5

What was your MAIN REASON for installing an outdoor lighting system?

Safety on deck stairs.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

The initial demonstration was key to showing us the improved safety.

What PROMPTED YOU TO INSTALL when you did?

Many guests coming in March and April.

What could we have DONE BETTER?

Some post-installation cleanup could have been better.

Would you RECOMMEND US to a friend?

Yes – and we have!

Would you like to add ANYTHING ELSE?

INSTALLATION 02

INSTALLATION DATE:                                          February 13, 2009

In the following areas PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM 5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

What was your MAIN REASON for installing an outdoor lighting system?

Security and beauty.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

I was given 3 names from SERVICEMAGIC.  You were the only one who responded personally.  The other two only sent emails.  Once I met Staci and spoke with Judith, I didn’t get bids from the other two.

What PROMPTED YOU TO INSTALL when you did?

Painted the exterior.

What could we have DONE BETTER?

?

Would you RECOMMEND US to a friend?

Yes.

Would you like to add ANYTHING ELSE?

Thanks for patiently waiting on my painters to finish.  I appreciate you not being “pushy”.  Also, thanks for the Starbucks card and the two passes for the Home and Garden Show!

INSTALLATION 03

INSTALLATION DATE:                                          March 13, 2009

In the following areas PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM 5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

What was your MAIN REASON for installing an outdoor lighting system?

Beauty and Safety.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

From ad, then personal service.

What PROMPTED YOU TO INSTALL when you did?

Budgeted for.

What could we have DONE BETTER?

Everything was perfect.

Would you RECOMMEND US to a friend?

Yes.

Would you like to add ANYTHING ELSE?

INSTALLATION 04

INSTALLATION DATE:                                          March 17, 2009

In the following areas PLEASE RANK YOUR EXPERIENCE from 5 (best) to 1 (worst).

INITIAL DEMONSTRATION     5

PROMPTNESS     5

MET EXPECTATIONS     5

PROFESSIONALISM 5

NEATNESS OF INSTALLATION     5

OVERALL EXPERIENCE     5

What was your MAIN REASON for installing an outdoor lighting system?

Poor lighting at night.  Couldn’t see walkway or house.

WHY DID YOU CHOOSE Outdoor Lighting Perspectives?

Post card in mail!  Hadn’t thought of how to deal with the light situation and the post card showed exactly what I was looking for.

What PROMPTED YOU TO INSTALL when you did?

Other options were too expensive.  This was in one $ range.

What could we have DONE BETTER?

0.

Would you RECOMMEND US to a friend?

Definitely.

Would you like to add ANYTHING ELSE?


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